Home Returns & Refunds

Returns & Refunds

At HerbaFit247, customer satisfaction is our top priority. We are committed to providing high-quality products and an exceptional shopping experience.

In addition to your applicable statutory consumer rights, we proudly offer a 60-Day Satisfaction Guarantee on eligible purchases.

Your Legal Right to Cancel (EU Customers)

If you are a consumer located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must notify us of your decision before the 14-day withdrawal period expires.

Returned products must be sent back without undue delay and no later than 14 days after informing us of your decision.

Unless the return is due to our error or a defective product, the customer is responsible for the return shipping costs.

Your statutory rights under applicable consumer protection laws remain unaffected.

60-Day Satisfaction Guarantee

Beyond your legal rights, HerbaFit247 offers a 60-day satisfaction guarantee.

If you are not completely satisfied with your purchase, you may request a return within 60 days of the delivery date, provided the eligibility requirements below are met.

Return Eligibility

To qualify for a refund or exchange:

The return request must be submitted within 60 days after delivery.
The product should be returned in its original packaging whenever possible.
The product must not be intentionally damaged or altered.
Proof of purchase (order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

Return Address

Please send approved returns to:

Vito Cardone
Via Musajo, 4
70010 Locorotondo (BA)
Italy

Refund Process

Once the returned order has been received and inspected, we will notify you regarding the approval of your refund.

If your return is approved, the refund will be processed within 7 days of receiving the returned order.

Refunds will be issued using the same payment method used for the original purchase whenever possible.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Non-Returnable Items

For health and hygiene reasons, products that have been opened, used, damaged after delivery, or returned without their original packaging may not be eligible for a refund, unless otherwise required by applicable law.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@herbafit247.com after delivery. We will review your request and provide the appropriate assistance.